Reference

How We Handle Your Account Information

We collect and protect the information you share when opening your account, making deposits through bKash, Nagad or Rocket, and placing bets. This policy covers what data we gather, how we use it, and your rights to access or remove it.

Account registration dataPayment transaction recordsDevice and session logsSupport conversation historyBetting activity records
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addabet How We Handle Your Account Information

Privacy Questions and Data Requests

If you want to review the data we hold, request corrections, or ask about our retention schedule, reach us through live chat, email, or the help section inside your account. Our team explains what information we store, how long we keep it, and what happens when you close your account.

Live Chat Open the chat bubble in the bottom corner of any page and ask about your data. Our agents walk you through access requests, deletion timelines, and cookie settings in real time.
Email Support Send your privacy question or data request to our support address. Include your registered mobile number so we can verify your account and respond with the details you need.
Account Help Section Log in and navigate to the help panel. You'll find articles on managing cookie preferences, reviewing transaction history, and requesting account data exports or deletion.

Data Security and Control

We encrypt your login credentials, payment details for bKash, Nagad and Rocket deposits, and withdrawal instructions both in transit and at rest. You control your account access, update your mobile number or email anytime, and request data deletion subject to regulatory retention rules.

Encrypted Storage

All sensitive account data, including your mobile number, payment history, and betting records, is encrypted using industry-standard protocols. We segregate financial data from gameplay logs to limit exposure.

Cookie Management

We use session cookies to keep you logged in, functional cookies for language and currency preferences, and analytics cookies to improve the platform. Adjust your browser settings to block non-essential cookies without affecting core features.

Data Access Rights

Request a copy of your account data, transaction history, and support tickets anytime through the help section. We deliver exports in readable format within the timeframe required by applicable data protection regulations in your region.

Retention and Deletion

We keep your account records for as long as your account is active plus the retention period mandated by local law. When you close your account, we archive data for regulatory compliance and delete what we are permitted to remove.

Privacy Policy Questions

We collect your full name, mobile number, email address, date of birth, and payment details when you link bKash, Nagad or Rocket. We also log your device type, IP address, and session timestamps to secure your account.

We record deposits and withdrawals to process your requests, verify your identity, prevent fraud, and maintain account history. Payment processors handling bKash, Nagad and Rocket may collect additional data under their own privacy policies.

Yes. Contact support through live chat or email with your registered mobile number. We provide a readable export of your account details, transaction history, betting records, and support conversations within the timeframe required by law.

We do not sell your data. We share necessary information with payment processors, fraud prevention services, and support vendors under confidentiality agreements. We disclose data only when required by law or to protect platform security.

We archive your data for the retention period mandated by applicable regulations in your region, typically several years for financial and compliance records. After that period, we delete information we are permitted to remove under local law.

Adjust your browser settings to block or delete cookies. Essential session cookies are required for login and account functionality; blocking them may prevent you from accessing the platform. Analytics and preference cookies can be disabled without affecting core features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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